"I can't believe that Kaspersky is not responding to any of these forums," the commenter said. "The workaround of disabling A/V is outright stupid."Īnother criticized Kaspersky's failure to respond to the many complaints on the forum. "I just wanted to thank the good folks at Kaspersky for insuring that my hospital has either crippled or no AntiVirus," one commenter said.
Several also had harsh words for Kaspersky for not addressing the problem more effectively. Some of the commenters were in the process of following Kaspersky's steps but noted delays in updating the repository.
#Kaspersky antivirus for windows xp update#
After the update has been pushed to your workstations, please re-enable your Web AV component in your protection policy. After doing so ġ) Go to the Repositories section > (Right click) Updates > All Tasks > Clear updates repository.Ģ) Go to the Repositories section > (Right click) Updates > Download UpdatesĪfter taking this step, please run your group update task for Managed Computers. To get XP users Internet connectivity (temporarily), please disable the Web AV component of your protection policy for your managed computers. An update was just released that should address the issue, what I will need you to do is: It does appear that there was a hiccup with an update pushed out causing Windows XP machines to lose Internet connectivity. Kaspersky's response was posted by one of the forum users: Kaspersky did eventually acknowledge the problem, announcing a fix to the buggy update and offering a resolution. But those were deemed temporary solutions at best. Some IT admins said they were able to restore Internet access by shutting down the monitoring of certain ports or disabling the product's Web Anti-Virus component. One person who manages around 12,000 computers with KES installed noted a slew of calls to the help desk from users knocked offline.
IT administrators who use Kaspersky Endpoint Security at their organizations chimed into the Kaspersky forum yesterday and today complaining of connectivity problems. Released yesterday, the update causes Windows XP computers to lose their connection to the Internet.
#Kaspersky antivirus for windows xp software#
Windows XP users who run certain Kaspersky antivirus software may find themselves offline after downloading a new update.